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SYSTEM PROBLEM REPORT
This is a form to make the reporting of problems consistent, allow
records of problems to be kept, and a method of discouraging users
from reporting faults in the first place.
1. Describe the problem _________________________________________
2. Now, describe the problem accurately ___________________________
3. Speculate wildly about the cause of the problem __________________
4. Do you have any independent witnesses of the problem? Yes___ No ___
5.
Problem severity:
Minor ___ Minor ___ Minor ___ Minor ___
6. Which machine?
7.1 Is it plugged in? Yes___ No ___
7.2 Is it switched on? Yes___ No ___
7.3 Has it been stolen? Yes___ No ___
7.4 Have you tried to fix it yourself? Yes___ No ___
7.4.1 Have you made it worse? Yes___ No ___
7.5 Have you read the manual?
; Yes___ No ___
7.5.1 Are you sure you've read the manual? Yes___ No ___
7.5.2 Are you absolutely certain you've read the manual? Yes___ No ___
7.6 Did you understand it? Yes___ No ___
7.6.1 If 'Yes", then why can't you fix it yourself? _______________________
7.7 Is the equipment unexpectedly noisy? Yes___ No ___
7.8 Is there a smell of burning? Yes___ No ___
7.8.1 If "Yes", is the equipment on fire? Yes___ No ___
7.9 Is the fault repeatable? Yes___ No ___
7.10 What were you doing (with the equipment) at the time the fault occurred?
______________________________________________________________
7.10.1 If 'Nothing', explain why you were logged in.
______________________________________________________________
7.11 Can't you do something else, rather than bothering me? Yes___ No ___
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